A credit union is a not-for-profit organization that is owned by its members. The primary function of the credit union is to serve its members, not a limited number of shareholders, like banks do. All members of the credit union have equal voting rights, regardless of the amount of money in the members account. Emphasize is placed on the return of the credit union’s profits to the members by giving higher savings rates and lower loan rates.
Your deposits are insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government. Learn how your account is insured.
Print and fill out a Change of Address Form and mail it to our main office or drop it off at a location near you. If you are unable to print the form, you may write a letter making the request and mail it.
You do not have to call One Source to do that anymore. You are now able to change your PIN on your own.
Call Card Holder Services at 1-800-290-7893 or outside of the U.S. call 1-206-624-7998. Select English or Spanish as your preference. Enter your 16 digit card number and follow the prompts from there.
If you should have any questions, contact us at 915-592-0223 or 1-800-532-0223.
To protect your account from unauthorized use, memorize your PIN. Do not keep the PIN with your card. If your ATM, Credit or Debit Card has been lost or stolen, it must be reported immediately. Call the applicable number:
If you discover your checks have been lost or stolen, please call us at (800) 532-0223.
One Source would like to remind our members that if you do travel this summer or anytime during the year, you should notify us and Customer Service in regards to your debit/credit card at: 1-866-664-9364. Let them know when you are heading out of town or if you are already out of town. Reason being, we do not want you to experience any inconvenience due to your debit/credit card being blocked or restricted at the time of purchase. This is in place for your protection in the hopes to stop fraud, stolen cards and stolen identities.
Please notify us at least a week in advance before you leave town. Please provide us with the following:
- Travel destination. States and cities, you will be visiting
- Travel dates. Please be specific, for example 07-24-19 to 07-31-19
- Contact number. One or two cell numbers will suffice
If your travel plans happen to change, please contact us so that we may update our information.
Relax and Enjoy your vacation and be worry free!
We currently have four locations with various lobby and drive-thru hours:
We currently have four locations. Click on a location to view a map:
CO-OP Shared Branching allows you to access your One Source accounts at participating shared branch locations nationwide. You can make deposits, withdraw cash, make loan payments, transfer funds between accounts and more. Learn more about the CO-OP Shared Branching and find a location near you.
Yes, all deposits are effective immediately unless the teller informs you that there will be a hold placed on the check. Immediate credit does not apply to ATM deposits.
Regulation D is a federal regulation limiting the number of transfers from a savings account. The federally mandated limit is six (6) automatic, preauthorized, and/or telephone transfers per month. A transfer using Online Banking, iTalk or any automatic transfers to clear items due to insufficient funds will count against the six (6) transfer limit. If you reached your limit of six (6) electronic transfers for the month you will need to visit an ATM, or a branch to make a transfer. If you continue to use Online banking, iTalk or any other automatic transfer, a fee of $3.00 per transfer will be assessed until the following month.
Your savings account establishes your membership with the Credit Union. Once your savings account is opened, you may apply for any other service or loan product we have to offer.
All of our One Source members maintain a share in the credit union of $10. This stays in your savings throughout the life of your account. The balance represents the amount in your account including shares, check holds, and/or pending transactions. The available balance is the actual amount that you may withdraw from your account.
The joint owner needs to come in to one of our branches and fill out a form for us to remove their name from your account or we can close your existing account and opening a new account and transfer funds.
Anyone with access to Online Banking can sign up for e-statements
One Source FCU’s bill pay service, iPay, is a FREE service for members with a checking account. To sign up, you must be an Online Banking user.
At One Source you do not have to sign up to start using your digital wallet. All you have to do is download the:
Learn more at the Apple Pay® website.
Learn more at Google’s Google Pay™ website.
Learn more at the Samsung Pay® website.
SECURE! CONVENIENT! CONTACTLESS
Leave your cash and cards at home while you shop and pay the secure, convenient, mobile way with your smartphone, smartwatch, or other mobile device.
Click HERE for more details.