There is no greater priority than the health and safety of our One Source Federal Credit Union family of members and employees. Given concerns about the potential spread of the coronavirus (COVID-19), I believe it is important to reach out to you directly with an update on our plans to continue to serve you safely and effectively through this evolving situation. We also send our thoughts and best wishes to those families that have been affected by the virus.
Our One Source Team is closely following the guidance of the Centers for Disease Control (CDC) as well as other health organizations and regulatory agencies to continually monitor the situation and help us respond properly. Please be assured that we have comprehensive plans and protocols in place that will enable us to quickly take the necessary steps to continue to provide uninterrupted, safe service to our members.
We also have taken a number of precautions within our branch offices for the health and safety of our communities, including:
- We are providing employees hand sanitizers, disposable gloves, and cleaning wipes at every credit union location as another precautionary step to help protect members and employees.
- We are in close communication with our team members to ensure we are all following the latest guidelines and safety practices from the CDC and County health authorities. As we all work to prepare for this rapidly changing situation, here are some suggestions for actions you can take:
Follow CDC Guidelines: If you have questions about COVID-19, we suggest you visit the CDC website to learn more about preventive measures you can take to protect yourself and your family.
Enroll in Digital & Mobile Banking: We encourage you to sign up for Digital Banking and download our Mobile App from the App Store or Google Play. Learn more about these options here, which allow you to safely access your accounts from your computer or mobile device so you can bank from anywhere, 24/7. Call us at (915) 592-0223 or 1-800-532-0223 and we will be glad to set you up.
We’ll continue to post updates on our website, where you can find the latest information about our branches and operational hours.
We realize that some members may face challenges in the weeks ahead. We want you to know that we are here to support and serve you. We will continue to share updates about what we are doing to protect our members and employees.
We remain ready to provide you with exceptional service. Please reach out to our team, by phone at (915) 592-0223 or 1-800-532-0223, if you have any questions or concerns.
Thank you for your continued loyalty,