Our Digital Banking Suite is the most convenient way to manage your money. No matter what device you use, you get a smooth, personalized banking experience. That means you have complete control of your Digital Banking account on your smartphone, tablet and computer.
We think you will enjoy the convenience of:
Plus, check out what’s coming to our new mobile app
It lets you manage your Digital Banking account from anywhere you want — it’s your personal banking portal. Whether you log in to your account online or through the Banno Mobile App, you have access to the same powerful features all in one place.
Here’s a look at what you can do with our NEW Digital Banking Suite:
You spoke and we listened. We are now simplifying our online and mobile banking into one platform. Our new digital banking experience provides convenience with enhanced security, new features and functionality.
There is no need to enroll in digital banking if you have previously enrolled in online banking. Log in with your existing online banking credentials on either the digital banking website or the new mobile banking app. If you are having trouble logging in, you can reset your password to recover access to your account.
If you have not previously used online banking, then you will have to go through the enrollment process.
By selecting First time user? Enroll now, you will be able to walk through a process that helps you create credentials to use for online banking.
You will have ten minutes to complete each step of the enrollment process. If more than ten minutes pass before you continue to the next step, your app returns you to the beginning of the entire process.
You may view username and password rules by selecting "Show rules" for either.
Your username must begin with a letter and cannot contain special characters. You cannot use your account number for security reasons.
Make sure you have the latest version of the app. If you don’t have the app yet, you can download it from the App Store® or Google Play™ today.
You can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking.
Access your accounts through Online Banking or the Mobile App starting September 22,
Note: You will not be able to access the website via old bookmarks or the previous mobile banking app.
Two-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.
No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.
Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.
Two-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.
If you are still having trouble, contact the credit union to ensure we have the correct phone number on file.
An email and a phone number are required for the two-step authentication. The one-time access code will be sent via text or phone call. The phone number must match our records for the additional security layer to work correctly.
1. Your account needs attention!
2. Please verify your information and try again
3. Oops: The information you provided doesn't match what we have on file?
4. Incorrect phone number
5. Does not meet username and password requirements
6. It looks like you've already enrolled
You need to clear your cache in Chrome to remove all cookies. If you need further assistance, please contact us.
You can recover your account by going through the Forgot Password? steps.
To transfer between your credit union accounts in digital banking:
Yes, all existing scheduled transfers in the previous digital banking system have been moved to the new system.
To view all account activity, view the Activity tile or Transactions in the mobile app
Account transactions can be searched in digital banking by amount, date, tags, etc.
You can add notes, tags, and images to any transaction inside of digital banking. To begin:
Any tags, notes, and images attached to transactions will be accessible on all devices when you log in to digital banking in the future.
Account transactions can only be downloaded in digital banking (excluding the app).
Account transactions can only be printed in online banking.
Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. There is no limit to the number of bills you can pay, and this service is free to all members with a checking account. Bill Pay is offered through digital banking.
You can use digital banking to pay a bill or pay a person.
You can use digital banking to pay a bill or pay a person.
Bill payment accounts will be automatically transferred and do not need to be set up again.
Any scheduled bills will be paid as scheduled and scheduled payments will carry over to the new digital banking experience.
Whatever device you are on, it's easy for you to start a secure conversation with the credit union:
A member service representative will respond shortly.
Alerts will need to be re-entered in the new system. To set up alerts in digital banking:
Alerts can be deleted at any time in digital banking.
Alerts can be edited at any time in digital banking.
You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.
Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.
As a member in good standing, you may sign up for Courtesy Pay at any time.
As a member in good standing, you may skip a payment one time during the calendar year. For a list of eligible loans, visit our website under Quick Links for more information.
Blocking your debit card is easy in digital banking. It's just as easy to unblock it as well!
You can update your phone number, email address, or primary address in digital banking.
Phone and email updates will happen immediately. All address updates will be reviewed by a member service representative and you may be contacted for additional information.
You can change your username or password at any time in digital banking.
To change username:
To change password:
You can rename any account in digital banking.
You can rearrange the order your accounts display in digital banking to reflect the sequence you want.
Recommended browsers (current major release):
Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.
Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.
The following types of browsers and tools are not recommended for use with digital banking:
When accessing on a browser, click on your name at the top right-hand corner of the screen and select “Sign Out”. You will be taken to our website homepage and your session will be closed.
For your security your account will time-out after 10 minutes of inactivity.