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Online Banking FAQs

Online Banking FAQs

What is new in the digital banking system?

Why should I use the new online digital banking system?

Why did digital banking change?

Do I need to re-enroll in digital banking on the new system?

How do I get started?

Logging In

How do I access digital banking?

What is Two-Factor Authentication and why is it used?

When I log into digital banking, do I need to get a confirmation code every time I log in?

How can I log in to digital banking if I can't get a verification code through text message?

Can I use an email for two-factor authentication?

Why am I getting the digital banking error messages for:

I'm not able to log in to online banking when I click on the login button

I can't remember my username name or password

Transfers/Transactions

How do I make a transfer between my accounts in digital banking?

Will my previously created scheduled transfers still work in the new digital banking system?

Where can I view pending transactions on my account?

How do I search for transactions in digital banking?

How do I add a tag, note, or image to a transaction in digital banking?

How do I download transactions in digital banking?

How do I print transactions in digital banking?

Bill Pay

What is Bill Pay?

How do I pay a bill in digital banking?

How do I pay a person (Person-2-Person payment) in digital banking?

Are my bill payment accounts being transferred automatically or do I need to set them up again in the new digital banking?

Will my scheduled bill payments carry over to the new digital banking?

Messages

How do I send a message in digital banking?

Alerts

Will my previously created account alerts work in the new digital banking system?

How do I delete an alert in digital banking?

How do I edit an existing alert in digital banking?

eStatements

Will I need to re-enroll in eStatements with the new digital banking?

How do I view my account statements and tax documents in digital banking?

Courtesy Pay/ Skip a Pay

How do I sign up for Courtesy Pay in digital banking?

How can I skip a loan payment in digital banking?

Card Management

How do I block my debit card in digital banking?

Updating Information

How can I change my phone number, email address, or primary address in digital banking?

How do I change my username or password in digital banking?

How do I rename or personalize an account name in digital banking?

How do I change the order my accounts are displayed in digital banking?

Misc. Online

Which Internet browsers can I use to access my accounts online?

How do I log out of digital banking?

What is the inactivity time-out period for digital banking?